Unprofessional staff behavior at Buckberry Lodge

More than anything, I was disappointed with the staff and lack of customer service. I’m a Buckberry Lodge customer, so when I checked in, I asked the girl who checked me in to please attach my number to my reservation. Her reply was “It won’t do you any good. You won’t receive any points for your stay because you booked through travel website jhklfghgdgfdf. I had to virtually beg who to put my number on the reservation. With a disgusted sigh, she finally did. Then I asked her if there was any way that I could get a room with 2 full beds rather than 1 king. Heaven knows that Buckberry has asked me to make that exchange more times than I can count, and I’ve always been amenable to it. They, however, saw this as an upgrade and charged me $* extra per night plus tax for this so-called “upgrade”. When I told her that more than one person would be staying the room, she tried to charge me $* extra per person because I had only reserved the room for myself. However, I was able to show her that the reservation allowed more than one person, and I got out of that fee. On top of everything else, the room didn’t even have a refridgerator. There was a spot for a refridgerator, but no refridgerator. Some upgrade, huh? I got the impression that this particular hotel will charge you for anything and everything that they can, and in Gatlinburg, everything is expensive enough. It leaves the impression that they don’t care about their customers. At least, that’s how I felt.

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